Privacy Policy

1. Introduction Traviocom Services Pvt. Ltd. (“Traviocom”, “we”, “our”, “us”), registered at Radhaballabh Marg, Tripolia Ya Gate, Near Balaji Mandir, Sanganer Bazar, Sanganer, Jaipur – 302029, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

2. Data We Collect We collect the following categories of personal data:

• Identity Data: Name, username, date of birth
• Contact Data: Email address, phone number, billing and delivery address
• Transaction Data: Purchase history, payment method details (processed securely via Razorpay; we do not store card data)
• Technical Data: IP address, browser type, device identifiers, cookie data
• Marketing Data: Preferences, communication opt-ins

3. Lawful Basis & Informed Consent As per the DPDP Act, 2023, we process your personal data only on a valid lawful basis. By creating an account or placing an order, you provide free, specific, informed, and unambiguous consent for us to process your data for the stated purposes. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4. Purpose of Processing We use your data to:

• Process and fulfil your orders
• Send transactional communications (order confirmations, shipping updates)
• Provide customer support
• Send marketing communications (only with explicit opt-in consent)
• Comply with legal obligations
• Prevent fraud and ensure website security

5. Data Sharing We share data only with trusted third-party service providers necessary to fulfil orders (logistics partners, payment gateways). We do not sell your personal data to any third party.

6. Data Retention We retain your personal data for as long as necessary to fulfil the stated purposes or as required by law. Transactional data is retained for 7 years as per Indian accounting regulations.

7. Your Rights Under DPDP Act, 2023 You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erasure (Right to be Forgotten): Request deletion of your personal data, subject to legal retention obligations
• Grievance Redressal: Raise a complaint with our Data Protection Officer or the Data Protection Board of India
• Nominate a nominee to exercise your rights in the event of death or incapacity

To exercise any of these rights, email us at: traviocom@gmail.com

8. Cookies We use essential, functional, and analytics cookies. You can manage cookie preferences via your browser settings. A cookie consent banner is displayed on your first visit.

9. Data Security We implement industry-standard technical and organisational measures including SSL encryption, access controls, and regular security audits to protect your data.

10. Changes to this Policy We reserve the right to update this policy. Material changes will be communicated via email or a prominent notice on our website.

11. Contact For privacy-related queries, contact our Grievance Officer.